Avera Health Plans Visits12.24.000

The free Avera Health Plans Virtual Visits app gives mobile users an easy way to connect with a live provider for an online video visit using your own mobile device. It’s simple, fast and you can use it anywhere-24 hours a day, 7 days a week. This app is for Avera Health Plans and DAKOTACARE health insurance members over the age of 2. A virtual visit is a perfect option if you are dealing with flu or cold symptoms, headache, diarrhea, acid reflux, seasonal allergies, sinus infection, or any other minor illness.

Check your Summary of Benefits document for your specific virtual visit benefit. Members on a High Deductible Health Plan (HDHP), catastrophic plan or Medicare Supplement are not eligible for the free urgent care virtual visits. Visits are available for $64/visit*.

*For most members. Some limitations do apply. NOTE: IRS Guidelines indicate that members with HSA-eligible plans may be subject to tax penalties if they use the free virtual visit service. If you have an HSA-eligible plan, you may use your HSA or Flex spending dollars for this service.

Version History Performance enhancements to increase reliability and speed 12.24.000 Sep 11 Performance enhancements to increase reliability and speed 12.23.000 Apr 30 Performance enhancements to increase reliability and speed 12.22.400 09/19/2025 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.22.100 12/14/2024 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.21.103 09/16/2024 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.21.006 03/29/2024 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.16.109 09/16/2022 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.16.106 09/07/2022 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.10.003 08/04/2021 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.6.006 03/18/2021 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.0.1906 12/28/2020 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 12.0.627 04/08/2020 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 11.5.700 03/24/2020 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 11.4.301 09/28/2019 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 11.4.106 08/24/2019 We continue to improve the patient experience with new features and functionality. 11.3.105 04/05/2019 We continue to improve the patient experience with these new features:
• Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit 11.2.016 02/11/2019 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 11.1.318 12/07/2018 We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed 11.1.206 11/22/2018 We continue to improve the patient experience with these new features:
• We have enhanced the service browsing experience to make finding services easier
• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits
• You can now start a visit straight from the text message appointment reminder
• Patients using the consumer mobile app will now be able to change their password via My Account 11.0.003 09/18/2018 We continue to improve the patient experience with these new features:

• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements. 10.4.115 06/30/2018 Thank you for using our app! To make our app better for you, we bring updates to the App Store regularly.

Every update of our app includes improvements for speed and reliability. As new features become available, we'll update the app to improve your experience. 10.4.106 04/05/2018 Thank you for using our app! To make our app better for you, we bring updates to the App Store regularly.

Every update of our app includes improvements for speed and reliability. As new features become available, we'll update the app to improve your experience. 10.3.300 02/03/2018 We continue to improve the patient experience with these new features:

• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner

• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”

• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile 10.2.400 01/23/2018 Thank you for using our app! To make our app better for you, we bring updates to the App Store regularly.

Every update of our app includes improvements for speed and reliability. As new features become available, we'll update the app to improve your experience. 10.2.112 11/30/2017